Abstract

Video conferencing is an increasingly important form of communication, but there are few studies on how network quality affects new conferencing services. We studied Zoom and Microsoft Teams, video conferencing tools targeted towards businesses. Our user study had users rate their experiences during simulated normal conversation with network latencies and packet drop. Our study found that the network conditions did not significantly change user ratings, but Zoom had higher ratings than Microsoft Teams overall. Analysis of our benchmarking results showed that although network traffic for both services varied with network conditions, Zoom had a more constant bitrate than Teams which aligned with the responses received in the user study.

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